Frequently Asked Questions
When will my order ship?
Most items are made to order, so please allow up to 5 business days for your order to ship. Some items are ready to ship and leave the studio quickly.
Lead times on larger orders or custom designs will be provided in advance.
If you need your items to ship before our 5 day production time, please contact us. Rush fee quoted on an individual basis.
Can you RUSH my order?
If you need your jewelry to ship before our 5 day production time, please contact us. Rush fee quoted on an individual basis.
Do you offer custom designs?
- Custom designs are available; let’s work together to create what you’re looking for. Please use the custom jewelry consultation form to get started.
Is gift packaging available?
Jewelry and hair accessories are shipped in a box with a ribbon tie. Some accessories may come in a pouch, as noted in description.
Gift wrapping and cards can be found here: CARDS & WRAP
How can I find out about events and new designs?
- Be sure to sign up for our email list for the latest information on events in your area, new collection launches and sales. Sign up form below!
What if I need a repair or size altered?
- Repairs and alterations can usually be done and can incur a fee; please contact us to find out more.
Can I replace a lost earring?
- Usually a replacement can be made, but it depends on the availability of materials used in the original design. Earring replacement cost is half the current retail price. Please contact us for more information on replacing an earring.
How do I request a return?
- Each piece of jewelry is crafted with care; meant to be enjoyed for years to come. If you are dissatisfied with your purchase, returns can be requested within 7 days of receiving your order. Returns on earrings are not accepted.
- The jewelry must be in unworn, undamaged and in the original box to receive a refund. Shipping charges are non-refundable.
- If your item was a gift, you will receive a store credit.
- Custom orders are tailored to your specifications, returns are not accepted.
- Items purchased through our retailers must be returned to the retailer.
Does Carrie Whelan Designs offer wholesale?
Yes, we do offer wholesale for select retailers. We offer buying on our wholesale website or during local, in-store appointments.
Please apply HERE or contact us for more information.
You can also buy on Faire: https://carriewhelandesigns.faire.com