Frequently Asked Questions
When will my order ship?
Most items are made to order, so please allow 5 business days for your order to ship.
Lead times on larger orders or custom designs will be provided in advance.
If you need your items to ship before our 5 day production time, please contact us. Rush fee quoted on an individual basis.
Can you RUSH my order?
If you need your jewelry to ship before our 5 day production time, please contact us. Rush fee quoted on an individual basis.
Do you offer custom designs?
Is gift packaging available?
Jewelry and hair accessories are shipped in an heirloom box with a ribbon tie. Some accessories may come in a pouch, as noted in description. Gift wrapping and a note can be added upon request.
How can I find out about events and new designs?
- Be sure to sign up for our newsletter for the latest information on events in your area, new collection launches and sales.
What if I need a repair or size altered?
Can I replace a lost earring?
- Usually a replacement can be made, but it depends on the availability of materials used in the original design. Earring replacement cost is half the current retail price. Please contact us for more information on replacing an earring.
How do I request a return?
- Each piece of jewelry is crafted with care; meant to be enjoyed for years to come. If you are dissatisfied with your purchase, returns can be requested within 7 days of receiving your order. The jewelry must be in unworn, undamaged and in the original box to receive a refund. Shipping charges are non-refundable. Please contact us and we’ll get right back to you.
- If your item was a gift, you will receive a store credit.
- Custom orders are tailored to your specifications, returns are not accepted. Items purchased through our retailers must be returned to the retailer to process.
Does Carrie Whelan Designs offer wholesale?
You can now order our collection online on Faire. In addition to easy ordering, we offer the following benefits through Faire:
- Net 60 terms on all orders.
- New to Faire? Sign up and get free shipping on our collection for one year.
- $100 of credit on our line when you sign up (new Faire signups).
Shop here: carriewhelandesigns.faire.com
Please contact us to receive more information, but be sure to include the name of your store and location.